Shipping policy

Shipping:

All orders are shipped from Ontario, Canada. Canadian orders have the option of standard shipping (3-6 business days) and express shipping (1-4 business days). Only standard shipping is provided for US orders at this time with a flat shipping rate.

All products are made to order. The production process varies between products, so upon purchase, please allow us 2-3 business days for the processing and packaging of your orders before they are shipped out.

Once your order is shipped, you will receive an email notification containing shipping details and a tracking number. You can use the provided link in the email to track the estimated arrival of your order.

Please note that any customs or import duties charged by the destination country upon the parcel's arrival are the responsibility of the recipient, and we cannot control or predict their exact cost, as customs policies and import duties vary among countries.

For orders that encounter customs issues or import taxes and are refused by the recipient, the customer will be liable for all postal charges, return shipment costs, customs charges, and handling fees. We are unable to undervalue orders or label them as gifts. Delays caused by customs clearance are beyond our control, and we cannot be held responsible.

Please ensure that you provide the correct and complete shipping address during checkout. Orders that go missing due to incorrect or incomplete addresses are not the responsibility of Black Sisyphus and will not be refunded. Additionally, Black Sisyphus is not liable for lost or stolen packages.